Terms of Service

Bezense Pty Ltd. provides its products to any customer participating in this offer through the below terms and conditions:

  1. This offer applies to new customers only and is available on the first purchase of one of our rides. Offer does not transfer to product changes or upgrades post-sale.
  2. All original packaging, including brown shipping carton must be retained to be eligible for this complete offer (i.e. as the product arrived on your doorstep it must be returned to us for 100% refund).
  3. Bezense will not provide additional packaging for lost or damaged original packaging, if original packaging has been discarded customer must supply adequate packaging to safely return the appliance.
  4. Due to hygiene reasons the 30-day money back guarantee offer does not include Zense Robes, Zense Blanket, Yoga Mat, Weighted Blanket, Scented Huggy, Pillow Cubid, Aromatherapy Pillow, Konjac Sponges, Bath Bombs & Portable Diffusers.
  5. The product should be reasonably clean and free of any scuffs or marks.
  6. There should be no damage present to the product, internal or external.
  7. On return the product must operate in the same manner as intended and not have been opened and/or modified in any way from its original specification unless notified previously.
  8. Any product that is customer-damaged cannot be accepted and will not be refunded.
  9. Any product returned in unsuitable condition will incur costs of $19 freight to be returned to the customer, this is payable before the product is returned and no refund will be given.
  10. Any product returned under this guarantee should be returned, in full, with no missing parts.
  11. Products returned with missing parts or accessories will have the part replaced with a brand new one and the full retail value of the item as indicated on the Bezense Website(s) deducted from the refund amount.
  12. Bezense cannot accept any missing parts returned separately if they have been forgotten, regardless of whether or not the customer offers to pay the postage for the missing part returns are only processed once receipted and cannot be revisited.
  13. Collection by courier is unable to be arranged from customer’s location; if customers require this service it will be entirely at their own cost using their own provider.
  14. This guarantee is not transferable beyond the exceptions listed in the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010.
  15. This guarantee does not imply, intend to or detract any consumer rights listed in and able to be enforced from Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010, any condition which is found to be in breach of the consumer law, the single condition shall be void only and all other conditions remain in place./li>
  16. By taking up Bezense's offer and purchasing a product covered by this guarantee the customer automatically agrees to their rights and obligations if desiring to claim under this guarantee.